All characters must belong to a Faction as they are used by the Story Coordinators to convey plot information and activities to a large number of players through only a handful of NPCs. Faction members have near-guaranteed access to their Faction Contact.
An NPC that is played the majority of an event, and attempts to meet with Faction members to offer Missions and other related In-Game information. Not all members may be reached due to the free roaming nature of the game. Information about your Faction Contact is available in your character Profile online.
A task tailored to a Faction with the goal of providing income beyond the Stipend as well as story, conflict, and intrigue for players to become involved with. If you are given a Mission, you are not required to participate, though there may be IG repercussions for non-involvement. Non-members may participate in a Mission to assist, sabotage, or otherwise complicate the Mission. These situations are handled IG between the characters involved. Only a Faction member can collect the payout of a successful Mission. Distribution of the payout is up to the person who collected it.